Return and Refund Policy

At Ocodile, we want you to be thrilled with your purchase. If, for any reason, you’re not completely satisfied, we’re here to help.

Easy Returns Within 30 Days

If you decide to return an item, you have up to 30 days from the delivery date to send it back. To start a return, just email us at care@ocodile.com. Once we’ve processed your request, we’ll send you a return label with the return instructions.

Refund Processing

After we receive the returned product, we’ll process your refund. You’ll receive a full refund, minus the return shipping cost, back to your original payment method.

If you have a unique situation, don’t hesitate to reach out! We review refunds on a case-by-case basis, so contact us at care@ocodile.com, and we’ll do our best to work out a solution.

Partial Refunds & Replacements for Missing or Damaged Parts

If your item arrives with missing, defective, or damaged parts, you don’t need to worry about returning the entire product. In these cases, we’re happy to issue a partial refund or send a replacement part to make things right. Just get in touch with us, and we’ll guide you through the process.

Questions?

For any questions about your return or refund, reach out to us at care@ocodile.com. Our goal is to make every step as smooth and straightforward as possible.